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Knowledge Base/Knowledge Base

Solutions, frequently asked questions and known issues.

Topic (22) Comments Views Latest activity
My session timed out before I could complete my purchase. 0 117  by Kim
Web broswer Internet Explorer 6 is not suitable for your purchase. 0 286  by Kim
I'm trying to buy tickets but the "Qjump store network is currently at capacity". 0 127  by Kim
What credit cards do you accept when buying tickets? 0 470  by Kim
Can I use my login to buy tickets for friends? 0 588  by Kim
I can’t buy tickets. 0 595  by Kim
Booking Confirmation Request 0 353  by Kim
My tickets are being mailed to the wrong address. 0 1,179  by Kim
Where are my tickets? 0 1,296  by Kim
Has (insert event name here: Splendour, Big Day Out...) REALLY sold out? 0 880  by Kim
What is the status of my tickets? 0 817  by Kim
Why is only 'collect from venue' / registered post / SMS tix / print@home available? 0 791  by Kim
What if my tickets don't arrive on time through Australia Post? 0 1,729  by Kim
I've lost my ticket 0 712  by Kim
It says my access is 'too low'. What does that mean? 0 536  by Kim
I bought tickets and my name was not at the door. 0 722  by Kim
I bought tickets for the wrong event. 0 710  by Kim
What is my CVN / CVV ? 0 790  by Kim
What does "Backordered" status mean? 0 487  by Kim
How long does it take for the transaction to appear on my credit card statement? 0 647  by Kim
I live overseas, can you send me tickets? 0 556  by Kim
How long do failed transactions stay in my order history? 0 474  by Kim